INFORMATION WE COLLECT
Generally, you control the amount and type of information you provide to us when using our Service. As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.
ORO collects information from the users of Service generally in the following ways:
USER’S PERSONAL ACCOUNT INFORMATION:
ORO collects personal information when a user registers and start using the Service. When you register, we ask for information such as your name, mobile number, profile photo, email and other similar personal information that you choose to make available to us and others as a part of your user profile. In order to provide the Services, ORO will periodically access your address book or contact list on your mobile phone to locate the mobile phone numbers of other ORO users. When you register with ORO and use our services, you are not anonymous to us. However, we do not ask for users’ financial data/information such as bank details etc., except when you are making any payment to us. Therefore, you are advised not to disclose your financial information publicly as it can be used for fraudulent and illegal purposes. Further ORO does not collect names, addresses or other contact information from its users’ mobile address book or contact lists other than mobile phone numbers. The same name will appear in your ORO contact list as you have saved for that particular mobile number in your contact list. To help you organize how you communicate with others, we may create a favorites list of your contacts for you, and you can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information. We collect information about your online and status message changes on our Services, such as whether you are online, the time when you last used our Services, when you last updated your status message/user info etc. We may collect location data when you use our Service. Also, users may voluntarily share their location with other users via the Service.
We will have access to personally identifiable data or information only on an "as needed" basis and solely to provide services to the User in connection with our Application. We may also collect personal and other information about Users from our business partners, contractors and other third parties. This includes, but is not limited to, instances in which you affirmatively authorise third parties to provide us with information. Such information may be collected via, but not limited to, software applications that you download or use on your Device or that otherwise allow you to interact with the ORO.
DEVICE AND LOG INFORMATION:
Log Data: Like almost all websites or mobile applications, the Network may create and record certain information in an automated way. When you use our services, we may automatically collect and store certain information in our server logs. For example, when you use our Service, our servers may automatically record information about your interaction with our products (“Log Data”), including information that your browser/device sends, depending upon how you interacted with the Network. Such information may include:
Time and date of your activity and the mobile phone numbers the messages were sent from and to, your activity and the messages you send and receive through our Services. For example, we collect information such as the time, date, sender, recipient of a message, the number of messages you exchange with your friends, which friends you exchange messages with the most, and your interactions with messages.
Internet Protocol address, web request, domain names, landing pages and other electronic identification data.
Technical information such as system activity, hardware settings, browser type and settings, browser language, date and time of your request and referral URL.
Cookies that may uniquely identify your browser or your ORO account, your phone number, phone number you are requesting the status of and various status information.
Log files information when you use our websites. That information includes, among other things, your web browser type and language, access times, pages viewed, your IP address and address of the web page you were visiting before you came to the Site/Service.
Information regarding installation of ORO Software including, but not limited to; the application name and version, package name, description and dates installed and uninstalled.
In some cases we collect and store information about where you are located, such as by converting your IP Address into a rough geo-location. We may also ask you to provide information about your location, for example to use your geo-location information from your mobile device to geo-tag a post. We may use location information to improve and personalize the Services for you, for example by showing you relevant local content.
We may collect and store certain information on your smart phone or mobile device using techniques such as browser web storage and data caches. We may use various technologies to collect and store information when you visit our Service including sending one or more cookies or anonymous identifiers to your device.
Device Information: Our Network may also collect information about the device you’re using when accessing the Network, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether our Network collects some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on the type of Smart phone or mobile device you are using. To learn more about what information your device makes available, please also check the policies of your device manufacturer or software provider.
INFORMATION YOU SHARE:
You share your information as you use and communicate through our Services, therefore you should be careful about what you choose to disclose publicly and make sure it’s information you want to share with everyone. Information you share through your user account may be publicly available and viewable by others (unless you have customized your privacy settings of User Account). We may collect such information and use it for purposes as stated in this policy. We cannot, and do not, control the information you share with other Users using the Services or how such other Users will use or share such information.
We may access your contact list or address book of your phone and related data for the purpose of providing you improved services and popularizing our Service and Licensed Application.
We collect transaction details related to your use of our Services, including the date and time the service was provided, amount charged, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
We collect information when you provide us with your comments, feedbacks, evaluations, suggestions, or other input.
When you connect with our User support service regarding queries, complaints or other support, we may collect additional information from you, as required.
When you use our service, the recipient’s device will receive some technical information about your device to facilitate the connection.
Personal information is required; for you to request information or assistance, or take advantage of certain services and features we offer. If you do not want to provide personal information through use of these services, you can always refuse to supply personally-identifying information, with the caveat that it may prevent you from engaging in certain website-related activities. For any assistance please free to CONTACTUS
ORO may set and access ORO cookies and other similar technologies like identifiers, gifs etc. on your device when you visit our Website or use our Service. By using the Service, you are giving consent to the use of such technologies. (You may choose to opt out of/reject cookies at any time, by changing your browser settings or adopting other requisite measures. However, you may not be able to experience certain features of our Service, if you reject cookies.)
The main purpose of using these technologies is to:
Improve user experience- These technologies work with ORO features and help us to improve our products and services. They are used to recognize you and deliver most relevant contents/information/advertisements to you, remember your chosen preferences ( like language preference), improve browsing experience, understand, improve and research products and services, direct you to relevant help sections when required, etc.
Monitoring our services- These Technologies may be used, to measure the effectiveness of our marketing endeavors and advertisement campaigns, provide customer statistics and metrics about our web Service, such as total number of page views/visitors, downloads etc.
USAGE OF YOUR INFORMATION
Our primary purpose of collecting information is to provide, maintain and improve our services, to develop new ones and to protect ORO and its Users. We strive to provide you with smooth, efficient and customized experience. We collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We use information we collect to:
Provide notifications and other information relating to functions performed by the application;
Provide commercial quotes for our products and services;
Create a profile for you and manage your User Account;
Provide and improve our services of internet communication, voice-messaging, etc.
Customize the advertising and content you see.
Fulfill and manage requests for information, or to otherwise serve you.
Conduct research and provide information to our internal and external clients.
Communicate and contact with users to provide customer support, troubleshoot their problems and request feedbacks.
Use collected information for fair business purposes like sending marketing communications and other information regarding products, services and promotions
Customize user’s experience, measure interest in our services and inform users about services and updates.
Display updates about your recent activities and help you find other ORO users, easily and accurately.
Resolve identity related and other disputes.
Provide you tailored contents like relevant search results and ads.
Prevent fraudulent transactions, monitor against identity thefts and otherwise protect our users.
Comply with various laws, rules and regulations.
For other purposes, as described when we collect the information.
The information collected may be “personally identifiable” (meaning it can be used to specifically identify you as a unique person) or “non-personally identifiable” (meaning it can’t be used to specifically identify you). Our Network uses both types of information, and combinations of both types, as described above. Your personal information may be used with non-personal information in a manner such that the end-product does not personally identify you or any other user. Your personal information may be made non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing characteristics (such as your name or email address) that make the information personally identifiable. This process is known as de-personalizing your information. You grant ORO a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your personal information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data collected (the “Analytical Data”).
We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights and also we don’t store personal information on our servers unless required for the on-going operation of one of our services. Further, ORO does not rent, transfer, sell or share personal information about you with other people who are non-affiliates, without your express permission. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at the Company Address.
Mostly, we may share or disclose information under the following circumstances:
Credit card companies- Credit card transactions are handled by third party financial institutions and their vendors and contractors who receive credit card numbers and other personal information from us to verify the credit card numbers and process transactions. Although our treatment of this information is governed by this policy, the use of your information by the third party financial institutions and their vendors and contractors will be subject to their own privacy policies.
Legal Compliance- ORO and its affiliates/partners/service providers may provide personal data, communication content and/or traffic data to an appropriate judicial/legal/governmental authority, if required in compliance with any law or legislation. We will provide information to fulfil such requests and you hereby acknowledge and give consent to such disclosure by us. We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect our legal rights, personal/real property, or personal safety of our Users, employees, and affiliates.
Investigation-We may collect, use, preserve and share information, if it is necessary, to investigate, prevent, or take action against illegal activities, frauds (actual/suspected), situations involving potential threats to safety of any person, to protect the rights, property and safety of our users, our group of Companies or others, to respond to legal claims or government requests or as otherwise required by law.
In case of any merger/acquisition/amalgamation/dissolution/bankruptcy, if ORO or all of its assets are acquired by a third party, personal information of ORO users will also be part of assets transferred to the transferee. In this event, we reserve the right to include your personal information in any such transfer to a third party.
CHILDREN’S PRIVACY: The Service is not intended for children. Children’s privacy is a serious matter and parents are encouraged to play an active role in their children’s online experience at all times. We are committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information of Minors. Except as noted below : (i) our products and services are marketed for and directed towards use by adults or with the consent of adults; (ii) Individuals under the age of 18 ("Minors") are not permitted to use our Websites or Apps without the supervision of a parent or legal guardian; (iii) we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on our Service; and (iv) should we learn that someone the age of 13 has provided any personal information on our Service, we will remove that information as soon as possible.
CONFIDENTIALITY AND INFORMATION PROTECTION: At the organizational level, access to your personal information is limited only to our employees/partners/service providers/contractors/affiliates that need such information to provide our products/services to you and in order to carry out their jobs.
All the physical, electronic, technical and procedural safeguards have been put in place to protect and avoid unauthorized access, disclosure, copying, use or modification of your personal information, to the maximum possible extent. However, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We shall not be liable in any manner for any fraudulent use of the information provided by you to us, by any other person/persons, beyond reasonable safeguard.
MODIFYING/MANAGING PERSONAL INFORMATION: If at any time, you feel the need to modify/amend/delete your personal information, you can do so by signing in your account and choosing the option to edit your personal data in service setting. You can manage your contacts, groups and broadcast lists. You can also block the contacts with who don’t wish to communicate, if that feature is available. You have the ability to review and request amendments to the Personally Identifiable Information with respect to you, collected by us or you may request to delete any information we hold in regard to you and the devices for which you installed ORO by contacting us. You may delete your ORO account at any time. When you delete your account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. However, if you only delete our Services from your device without using our in-app delete my account feature, your information may be stored with us for a longer period. Please remember that when you delete your account, it does not affect the information other users have relating to you, if they have separately saved any such information We shall use commercially reasonable efforts to delete your information but may retain information for the purposes of complying with any applicable legal obligation. Your request to modify or delete data will be catered to within a reasonable period of time, after verification of you identity (if required). It is to be noted that after you delete your information from your account, we may not immediately delete residual copies from our servers and may not remove it from our back up utilities, if it is require to be retained by law or for lawful business purposes.
DATA TRANSMISSION-The contents of messages that have been delivered by using the ORO Service are not copied, kept or archived by ORO in the normal course of business. The ORO Service is meant for sending voice messages, using data service through a user’s phone (either via cell network or wi-fi). Users record their messages, which are sent via data service to our servers, and routed to the intended recipient (who must also be a ORO user), if that recipient is online. If the recipient is not online, the undelivered message is held in ORO’s server until it can be delivered. If the message is undelivered for considerable period (decided as per our internal policy and practices), the undelivered message is deleted from our servers. Generally, voice messages sent through our Service will be automatically deleted from our server and from the account of the users to whom they are sent after the expiry of eight hours from the time when they were sent or such shorter period as selected by the User (using the Paid-for features).The contents of any delivered messages are not kept or retained by ORO. Notwithstanding the above, ORO may retain date and time stamp information associated with successfully delivered messages and the mobile phone numbers involved in the messages, as well as any other information which ORO is legally compelled to collect. However, we can’t guarantee that messages will be deleted within a specific time-frame for reasons beyond control.
DATA RETENTION: We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information, in other cases, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.